How can I update Tracker GPS device software?

Quick answer:



Updating your device:


- Connect the GPS device to its own charger

- Switch the power "ON"

- Wait until the GPS device connects to internet + Tracker live and starts sending position updates via Tracker Live

- Open app main menu and select "Devices"

- Select your device and on the firmware version check if there is an update available and perform the update if necessary.


Depending on how much data the update is downloading, it might take a while. Usually it's done within 15-30 mins, but if internet connection available is weak etc. it might take up to 30-40 minutes to complete the update.


If the update was aborted or otherwise "didn't work out" as intended:


The most usual case is, that the collar is on a weak network or the internet connection has been otherwise disrupted, and the software update has not been downloaded successfully for that reason.


In that case, you can check if there is another place where the operator's network is stronger and start the upgrade process from the all over again, or try again later if the timing was less than optimal (if the network connection had lots of data downloads at the same time etc.)


You can also contact Tracker Support or send us a Support request if you encounter some unexpected problems or error messages etc. so that we can give you more detailed instructions