Why my own position is not shown on map or my friend can not track me?

- Open "All targets" -> tap "My position" (tap the name, not the icon)

- From the opening menu, tap "Position update frequency"

- Test if some other setting works better on your Android device than the default "Continuous"


Then application shows your own position on the map and there are also two other icons on mapview related to this:



If the Icon for GPS is gray, as shown on the picture above -> tap the icon


Then GPS is enabled and used to calculate your position on the map and update the position with a selected frequency

If you're not able to activate your device's GPS as described above, you will get an error message on the screen: "Positioning is disabled in phone settings. Please enable positioning there."


If that's the case, then you should check the settings listed on the Android or iOS guide seen below:



Android

NOTE!

In case you run into trouble (of any sort), it's always a good thing to make sure the application on your phone has the latest updates installed (use these instructions)


Power management settings can also affect whether an application disconnects from the Internet or uses location services with some restrictions (or cannot use at all)
For example, when you switch to use another application and then return to Tracker app or do not touch the device screen for a while, or the device screen turns off



Make sure your Android device has its own software and security updates are up to date

- Link to Google's own guide for checking and updating software and security updates



Check if the location services and related settings on your Android device are active and enabled

- A link to Google's own guide with instructions given also for older legacy Android devices
- A link to Google's own guide to improving the accuracy of location services



Check if the permissions needed by the location services for Tracker application are active and available

- A link to Google's own guide to edit apps permissions e.g. to use location services on your device
- A link to Google's own guide for choosing which apps can use your Android phone’s location services


Note!
If the application has not been used for more than 3 months, please check the "Automatically remove permissions for unused apps" section of the Google support article linked above


Do you use automatic updates/sync for time, date & time zone in your device?

- A link to Google's own guide for choosing the settings for time, date, and time zone

- If you have a dual SIM device, i.e. there are two different SIM cards / subscriptions from two different mobile carrier service provider and if there are problems with time/date/timezone sync with those ISP's network, please contact either the tech support of your mobile carrier subscription provider or the manufacturer of the Android device in question



If the compass on your Android device does not work or is inaccurate

- Link to Google's own guide for calibrating the compass on your Android device
- In addition, the Google Play Store has several apps for calibrating the compass and other sensors on your Android device. You should also ask the Android device manufacturer for their own technical support, as they may have their own application for this purpose that is specific to your device and the components used in it.



Power management settings to extend battery life, may prevent you from using GPS and location services

- A link to Google's own guide for these settings and their effects on your Android device

- For device-specific instructions, contact the tech support of the manufacturer of the Android device you are using



If the solution to the problem would require you to reset your Android device to factory settings

- A link to Google's own guide for backing up and restoring data on your Android device
- A link to Google's own guide for resetting your Android device to factory defaults

iOS

NOTE!

In case you run into trouble (of any sort) it's always a good thing to make sure the application on your phone has the latest updates installed (use these instructions)


Power management settings can also affect whether an application disconnects from the Internet or uses location services with some restrictions (or cannot use at all)
For example, when you switch to use another application and then return to Tracker app or do not touch the device screen for a while, or the device screen turns off
 


Make sure your iOS device's own software is up to date

- Link to Apple's own guide on how to check and update iOS -device's own software



Make sure Tracker app is allowed to stay on and operate even while you're using other app, screen switched off etc.

- Link to Apple's own guide on how to check permissions and disable or enable them for applications (e.g. Tracker App)



Make sure iOS device time/date update is set on automatic, for this affects also to GPS accuracy on your device

- Link to Apple's own guide on what to do if this setting doesn't save changes made or is non-responsive



Make sure iOS device "Low Power Mode" is not restricting apps use of device's GPS and Tracker Live tracking

- Link to Apple's own guide on "Low Power Mode" settings and of what effects it has on your iOS device



Make sure location services and GPS are enabled for your iOS device or for an individual app (Trackera App)

- Link to Apple's own guide on how to turn Location Services and GPS ON or OFF



Make sure Compass is enabled for your iOS device

- Link to Apple's own guide on how to toggle Compass ON or OFF



You can also reset Location Setrvices on your iOS device if that should be necessary

- Link to Apple's own guide of which lists what apps and services are affected and how the procedure is done


Why is the status information (GSM Signal, Satellites, etc.) of “My Position” not updated?


What does this mean in practice: The status information of the “My position” (GSM signal, number of satellites, etc.) either does not update correctly or is not updated at all

This is because on some phones this information may not be read from the device, either due to the phone's chipset or some other problem with the phone itself. Sometimes the fault can only affect some networks, e.g. 2G and 3G may work ok and at the same time 4G may not.

The status information for "My position" is displayed through the menu at the bottom of the map view:





When using the App, some information is also displayed in the notification bar at the top of the screen




Similarly, your phone's own notification settings affect what information is displayed in the notification bar

iOS - instructions for changing notification settings
Android - instructions for changing notification settings