I'm unable to use in-app purchases (option not available or not working)?

Quick answer:



You can try to solve the problem by checking these from your Tracker App:


- Close the application and re-open it (was the problem gone?)
- If you're not sure if the app really closed or was still left open in the background, check this Google's own guide or Apple's own guide
- Open the left-side menu -> "Settings" -> "License" -> Check if your purchased product was now updated ok?

- You can also tap "Purchase from webshop" menu item the second time, in the "License" menu (to refresh the connection between the app and the store)


For this later one, you don't have to buy anything, you just need to open the store again and close it and then check if the app just needed this to fully re-sync and update the product info shown at the "License" -menu



Android instructions

- Check the instructions mentioned in this article if you suspect the problems might be due to data connection braking up
- If you received an error message regarding the payment method you used, check this Google's own guide
- To request a refund or cancel your order, follow Google's own instructions (additional info)

iOS instructions
- Check the instructions mentioned in this article if you suspect the problems might be due to data connection braking up
- If you received an error message regarding the payment method you used, check this Apple's own guide
- Due to Apple's own security protocols and privacy settings, Tracker's online store customer service is not be able to directly resolve or cancel purchases on Apple's App Store itself, in which case you must cancel your purchase in accordance with Apple's own instructions



More information:



If you're not able to use in-app purchases directly from Tracker Hunter app's "License" menu:


In that case, you can buy a "Tracker - Annual License" or "Tracker Live Daily pass" by contacting your local Tracker Retailer and then activate the license using the license key (activation code) you were given after purchase:


- Open the Tracker application
- In the map view, tap the button in the lower left corner or swipe from the left side of the screen to the center of the map
- The left side menu of the application opens
- Scroll to the end of that menu and tap "Settings"
- Then from the menu that opens, tap: "License"

- Tap "Extend with a license key" and enter the activation code you've purchased

- The activation code for the license bought is disposable once used, as mentioned on this FAQ guide