I can't add Oma Riista -map or changes made to the map material won't update on App?

Quick answer:



1. I can't add Oma Riista -map



You can add the map from Oma Riista -service to Tracker App, with the map's own area identifier code:


- Open left side menu

- Tap "Settings"

- Tap "Oma Riista"

- Enter area indentifier code

- Tap "Add"



If the area indentifier code gives an error message:


- Check if the area code you are using has an invalid character or is missing one (should contain 10 characters)

- Check can you replicate the problem on some other device that has Tracker App installed

- Check if Tracker App has (or device used) has access to internet (Android instructions and iOS instructions)

- Check if your Tracker App has the latest updates installed (update instructions)

- If the area code gives an error regardless with what device you test it, contact Oma Riista -customer service



2. Changes made to the map material won't update on App


All changes made to the Oma Riista -map will take some time to get updated to Tracker App

If You wan't to make sure the changes made to the map material have taken effect, wait at least 24hrs


If nothing seems to happen and enough time has passed for the changes to take effect, do as follows:


- Open left side menu

- Tap "Settings"

- Tap "Oma Riista"

- At the end of each map material menu item, you'll see a trashcan-icon

- Tap "Trashcan" for the map material that hasn't been updated properly


Then:


- Open left side menu

- Tap "Settings"

- Tap "Maps"

- Tap "Clear map tile cache"


Then:


- Close the app and restart (force to close, if necessary)

- Open Tracker App "Settings" -> "Oma Riista" -> Enter area identifier code -> Tap: "Add"

- Give app some time to sync the map material from Oma Riista -service






More information:



Make sure the App has the latest updates installed (link to update instructions)


Note! 

Changes made to map material has to be saved in two different stages:


1. Saved as a draft

2. Then save as ready for publishing


... once these steps are done, one has to specifically select "Set area ready" or otherwise the changes made are not updated with the area indentifier code used for the area and won't show up on Tracker App


If the changes made are still not shown at Tracker App, then take a screenshot of how the area looks on map at Tracker App and how it looks on Oma Riista - service and if needed, specify what those changes are that we should be able to pick up and look when we investigate this further


Send the area identifier code + screenshot to Tracker techsupport with a Support request


Add the following info to the same Support request from Tracker "License" -menu:


- Open left side menu

- Tap "Settings"

- Tap "License"


The information we need are these:


License key

Share name

Phone number


Before sending an email or a Support request, see if you could try and test entering the area identifier code to Tracker App on some other device or if your friend has the app installed etc. and mention the results of this test on that email or Support request sent to us