How do I find out what is my GPS device's firmware version or IMEI (serial number)?

Quick answer:



You can check the version of the GPS device you own from the print that can be found from GPS device chassis or the IMEI sticker affixed to it (contains a long series of numbers starting with 35xxxxx)



Information printed on GPS device chassis


Firmware version

The first entry has the GPS device make and model. In this case, it is the G400FI and then the version number, which in this dog GPS device is v02.16  


IMEI (serial number)

The long string of numbers starting with 35xxxxx immediately below the barcode is the IMEI code of your device (serial number)

If your device does not have a sticker or it is worn out, the IMEI code may be written directly on the GPS device chassis





Information found on Tracker App


- Open the Tracker application

- In the map view, tap the button in the lower right corner or swipe from the right side of the screen to the center of the map

- Tap "All targets"

- Tap "My devices"

- Tap at the name of the target (not the icon for the target)

- From the opening menu scroll down untill you find "SW version"





More information:



You can also contact Tracker Support or send us a Support request if you encounter some unexpected problems or error messages etc. so that we can give you more detailed instructions