I want to send my GPS device to service / maintance, how do I proceed?

We recommend basic maintenance for the GPS device every 2-4 years of use



If the device needs service, contact your Tracker Retailer (especially during the warranty period)

If local Tracker retailer is not found in your country, you can contact directly Tracker Service / Maintenance


All Artemis GPS devices are serviced by Tracker's Oulunsalo service (during and outside the warranty period)



Note!


The following products are no longer serviced:

Tracker TTA-310 series (TTA-310x/TTA-310/TTA310i/TTA-310ia), Gray GPS device, GPS device with orange antenna (Tracker), or an orange GPS device with a separate GPS receiver attached to the upper part of dog collar (Pointer)



The older versions of G400 -series


Support (software updates and maintenance) and operation of the first generation G400 dog GPS devices will end in 2022


1st Generation GPS devices:

Tracker G400 v2.07, v2.08, v2.08i
Pointer Magnum v2.07 ja v2.08
 

You can find out the version number by opening Tracker App's target list and tap the name of the device in question:

 "SW version"
Version number is also either written on GPS device chassis or it can be found from a sticker: (version number in bold)

SW:G400.V2.07


More detailed instructions of how to find out the version number for your GPS device can be found here


In 2021, 1st generation devices will start having limited functionality and that is due for being so old

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