iOS - What should I do if the Tracker Live service doesn't work?

Quick answer:



1. Close the application and restart

- If necessary, force the application to close according to Apple's own instructions


2. Check from "Licence" -menu that the application has a valid license in use

- If necessary, buy and extend with a new license and activate it for use


3. Check that the phone's own internet connection is working (no airplane mode active or Mobile data off, etc)

If the device's Internet connection does not work, switch off the device and then on again


4. If  the application still does not have an internet connection, proceed as follows: 

- If necessary, uninstall the App according to Apple's own guide and then reinstall the App



If the app is still doesn't have an internet connection, go through these points on "More information"




More information:



NOTE!

In most cases, however, the problem lies with Internet connection, either for the device you are using or just for a single application not having access to the internet


Power management settings can also affect whether an application disconnects from the Internet or uses location services with some restrictions (or cannot use at all)
For example, when you switch to use another application and then return to Tracker app or do not touch the device screen for a while, or the device screen turns off



Make sure your iOS device's own software is up to date

- Link to Apple's own guide on how to check and update iOS -device's own software



Make sure Tracker app is allowed to stay on and operate even while you're using other app, screen switched off, etc.

- Link to Apple's own guide on how to check permissions and disable or enable them for applications (e.g. Tracker App)



Make sure iOS device time/date update is set on automatic, otherwise Tracker target data might be off-synch

- Link to Apple's own guide on what to do if one is not able to change the time on your iOS device etc.



Make sure iOS device "Low Power Mode" is not restricting apps network connections and Tracker Live tracking

- Link to Apple's own guide on "Low Power Mode" settings and of what effects it has on your iOS device



Make sure to check possible network problems that might cause Tracker live targets not to synchronize properly

- This applies if you can track your own position on map, but you're not able to track any other target over Tracker Live -service + not able to download new maps. Then it's either iOS device that has lost its network connection or it's just a single app (Tracker app) that doesn't have an access to internet



- Link to Apple's own guide if it's a single app that has lost connection to internet

- Link to Apple's own guide if you see an error message "No service" or "Searching" on your iOS device

- Link to Apple's own guide if you need to check cellular date is switched off for the iOS device, services or app(s)


If you only had a WLAN / WiFi connection when the problem occurred, turn it off and turn on Mobile Data only
Or vice versa, i.e. if Mobile Data was in use when the problem occurred, disable it and connect to the WLAN / WiFi network



You can also contact Tracker Support or send us a Support request if you encounter some unexpected problems or error messages etc. so that we can give you more detailed instructions