You can find the FAQ for Ultracom devices below:
ULTRACOM R10 AND R10 HYBRID
You will receive an SMS when your Ultracom device Global SIM-card subscription is ending. You can continue the Global SIM-card subscription from our webstore.
It is recommended to continue the subscription before the subscription ends. All purchases will go in line and activate when the remaining subscription ends.
Open the main menu of the app and select devices -> select your device and from the menu select "remove device". This will remove the device from the menu and send a factory reset command to the device.
If a green light is illuminating continuously, the device is in factory state and waiting for an admin. Add the device to your application by opening the app -> open the main menu and select add device -> select the correct device type (Ultracom R10) -> input all of the necessary information and add the device to the application. The green LED-light should stop illuminating in a couple of minutes.
Allow calls in the app on the device settings (main menu -> devices -> select the device).
Make sure that the number calling to the device is not a "private number". The calling phone number should be visible to the R10 device.
Make sure the device is turned on -> open the main menu of the app and select devices -> select your device and select "Bark adjustment". Higher value will make the microphone more sensitive and lower value will make the microphone less sensitive.
Avius VHF-receiver can be attached to one mobile device at a time via Bluetooth.
Open the main menu and select "Devices" -> select your VHF-receiver and select "Remove device". This will release the Bluetooth connection between the mobile device and the VHF-receiver.
If you still cannot connect to the device, you can try to change the connection method of the VHF-receiver by holding the connection button (button with the circular arrows) of the VHF-receiver device for approximately six seconds. The VHF-receiver will flash the green LED-light to inform the user that the Bluetooth mode is changing. Release the button and wait for the device to restart.
After the Bluetooth mode is changed the blue LED-light of the VHF-receiver will blink twice per seconds until the connection has been established to the phone, after which the light will blink once per three seconds. Please note that after changing the Bluetooth mode you have to release the AviusLINK and reconnect the device again.
Open the main menu and select "Devices". Select your VHF-receiver and remove the device from the app. You can now try to add the device again to the app.
Note! If you still cannot connect to the VHF-receiver, please contact our support.
When adding the collar to the app, make sure that the collar is outside and connected to the satellites (the green led light on the collar should blink once per three seconds). Also make sure that you are adding the device by using the correct ID. The collar ID can be found on the first page of the manual or under the collar part on a separate sticker.
If you are still having problems on adding the collar to the app, please contact our support.
The admin user of the device can change the microphone sensitivity.
Open the main menu and select "devices" -> select your device and select "Bark counter sensitivity". Adjust the sensitivity up to make the microphone more sensitive and down if you want to adjust the microphone to less sensitive to sounds.