Disturbance in AGPS loading - applies to older Tracker/Ultracom GPS devices

The AGPS service provider has stopped offering AGPS service for the oldest circuits. Because of this:

In devices manufactured between 2010 and 2015, the positioning sensitivity is weaker than before, which can cause a delay in the device's start-up and weaker operation and increased power consumption.

The disturbance affects the following device models:

Tracker
G400FI: 1.01 SW at the beginning of the version, circuit board 2.09 or 2.13 firmware version - manufactured until 2015
G500 2013: 1.01 SW at the beginning of the version, circuit board 2.09 or 2.13 firmware version - manufactured until 2013
G500FI 1.01: SW at the beginning of the version, circuit board 2.09 or 2.13 firmware version - manufactured until 2015
G1000 1.01: SW at the beginning of the version, circuit board 2.13, firmware version - manufactured until 2015

How can I see the device firmware version of my Tracker GPS device?


Ultracom
Dog GPS collars 2010-2015 whose type info label in the battery case, box or manual starts with the number series 10,11,12,13,14,15 (can be the letter E at the beginning i.e. E15)

We will find out if it is possible to get AGPS service from another AGPS provider




8 September 2022 situation update:

1. The GPS chip manufacturer, for the devices mentioned above, is no longer able to provide the AGPS information needed, so the devices in question do not have the AGPS support anymore
2. We have now modified the operation of the devices in question in such a way that location information is obtained more reliably, but this results in increased power consumption


- If you want to set the device to power-saving modes, use positioning frequencies of 2 minutes or more
- It is recommended to wait before releasing the dog and make sure that the device has a good satellite levels and that it provides location information normally


With G1000 devices, also with newer versions i.e. HW 2.16 and HW 2.17, the power consumption increases if the software version of the device is not the latest, i.e. at the time of writing this update, the latest software version is SW 1.35.00

It is recommended to update the device software to the latest one available:

How can I update Tracker GPS device software?