Temporary Adjustments to Support Hours

Dear Customers,


The holiday season is approaching, and we want to take a moment to thank you for your support throughout the year. This has been a busy time, and our team has worked hard to ensure you receive the best possible service.

To give our team time to recharge, spend time with their loved ones, attend training sessions, and prepare for the year ahead, we will be making temporary adjustments to our support hours. Please see the details below:


Temporary Support Closures

  • FIN Technical Phone Support:
    Closed from 04.12.2024 to 07.01.2025.

  • Burrel Technical Phone Support:
    Closed from 14.12.2024 to 07.01.2025.

  • FIN Order Phone Line:
    Closed from 04.12.2024 to 05.12.2024 and 21.12.2024 to 07.01.2025.


During this period, we will continue to provide support via support tickets. Please don’t hesitate to reach out through our ticketing system, and our team will get back to you as soon as possible.

Thank you for your understanding and patience. We look forward to serving you in the new year and wish you a wonderful end to the year!