Dear Customer,
The earlier service disruption affecting Luna and Bark devices has now been fully resolved as of 15:45 Finnish time.
All services are operating normally again.
We apologize for the inconvenience caused and thank you for your patience and understanding while the issue was being addressed.
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We are currently experiencing a service disruption affecting Luna and Bark devices. Due to an issue with our network operator, some devices may encounter interruptions in location data and in receiving commands.
Our team is actively monitoring the situation and working closely with the operator to resolve the issue as quickly as possible.
We apologize for the inconvenience this may cause and greatly appreciate your patience and understanding. Updates will be provided as soon as we have more information.
Best regards,
Natlink
