On this page we indicate the estimated time for the first response to new support requests.
The estimated first response time in week 43 / 2025 is 5 working days.
At the moment, our response time is longer than usual due to a high number of incoming requests. We are truly sorry for the delay and appreciate your patience while our team works hard to assist everyone as quickly as possible.
The first response time is the time from when we receive your support request until one of our support agents replies for the first time.
You can contact our support team using the Tracker support form here.
