You can try to solve the problem by checking these from your Tracker App:
- Close the application and re-open it (was the problem gone?)
- If you're not sure if the app really closed or was still left open in the background, check this Google's own guide or Apple's own guide
- Open the left-side menu -> "Account" -> Check if your purchased product was now updated ok?
- You can also tap "Purchase from webshop" menu item the second time, in the "Account" menu (to refresh the connection between the app and the store)
For this later one, you don't have to buy anything, you just need to open the store again and close it and then check if the app just needed this to fully re-sync and update the product info shown at the "Account" -menu
- Check the instructions mentioned in this article if you suspect the problems might be due to data connection braking up
- If you received an error message regarding the payment method you used, check this Google's own guide
- To request a refund or cancel your order, follow Google's own instructions (additional info)
- If you received an error message regarding the payment method you used, check this Apple's own guide
- Due to Apple's own security protocols and privacy settings, Tracker's online store customer service is not able to directly resolve or cancel purchases on Apple's App Store itself, in which case you must cancel your purchase in accordance with Apple's own instructions
