Update 11.40: The third-party network operator has resolved their issue, and all services for our Bark, Active, and Luna devices are now operating normally.
--
Update 10.30: Our partner has informed us that the problem is still ongoing, and some issues may continue to occur. They are continuing their investigation to resolve the matter.
--
Update 09.55: The issue affecting our Bark, Active, and Luna devices seems to be over, although our network operator has not yet confirmed this. If you are still experiencing problems, we recommend restarting your device.
--
We are currently experiencing delays and occasional cutouts with our Luna, Bark and Active devices due to an issue on our network operator’s side. They are working to resolve the problem as quickly as possible, and we are closely monitoring the situation.
We’re sorry for the inconvenience and thank you for your continued patience.
