1. Ensure the device is under warranty and identify the correct service center based on device type/model
Instructions on how to check your device model can be found HERE
2. Create a service order for the device
You can create and submit your service order HERE
Fill out the form and send it.
Note: If you want to send multiple devices for service, you can send them in a single order. List the necessary service actions for each device in the ”Fault Description/Message” section of the service order.
3. Find the following documents we sent in your email and print them out
Service order
Address label
4. Package the device
Place the printed service order inside the package.
Attach the address label to the outside of the package.
5. Take the package to a courier service point and request it to be sent to the service center address on the label
For inquiries about the status of the service or other service-related questions, please contact the service center where the device was sent for service.
For inquiries regarding devices sent to the Kempele factory service you can submit a support request
(remember to select “service” from the “select request topic” -dropdown menu) or by phone, call +358 (0)8 521 9000 (weekdays from 12 PM to 2 PM).
Please note that customer service only assists with issues related to device service.
