G10i - FAQ

Safety and maintenance instructions
Always check the condition of the housing of the device before using the device

Using the device:
Switch on the device before attaching it to your dog
Charge the battery immediately after use

DO NOT use the device if the housing/casings are damaged
Danger of explosion!

Device storage:
Store the device in a cool, dry place
It can be cleaned with a mild detergent and water

Do not store the device with a completely discharged battery
You do not need to drain the battery regularly to maintain its performance
It is best to keep the device for a longer time with a battery that is at least about 50% charged
If the device malfunctions

G10i doesn't give position updates:

- Check that the G10i' service time has not run out. You can check this from Tracker App, in the device's own settings menu
- From the G10i' own settings menu, select: "Restart the device"
- Use 1 minute 59 seconds or faster tracking frequency, for then the device's own power saving mode will not interfere with G10i
- Are there any bite marks or other damage to the antenna? -> You can order a new antenna from the Tracker online store as a spare part

- If by externally examined the G10i appears to be OK -> Then is it only one user that is experiencing the problems or each one who tries to track this particular G10i?

- If only one user is experiencing the problem, check that the Tracker app is up-to-date, the app is online, the app has a valid license and that You're able to download maps, and other dogs can be tracked, etc. and if all those previously mentioned are ok, then try removing this G10i from targets-list and then add back again, but if that doesn't help, then contact Tracker techsupport for further assistance

G10i' barking alarm (bark counter) doesn't work:

- Check that the collar is not too tight around the dog's neck

- If G10i does not pick up the barking correctly (or not at all) and does not draw a barking trace on the map -> Adjust the bark detection sensitivity

- If the device is used with a vest/harness, first thing You could try is to set the sensitive setting for bark detection to max (to the most sensitive). If the device does not register barks at all: Contact Tracker Technical Support

- If you still have problems with the bark counter, even after the above steps have been performed, and you have also contacted Tracker Technical Support -> Then: Contact Tracker Service/Maintenance

- If the dog's barking sound is more special and the problem isn't directly on the device but in the dog's voice, then you can record the dog's barking for a while and send that sound sample to Tracker's technical support, who can forward it to Tracker R&D department for further investigation

If the malfunction is severe or the device doesn't work at all:

- Turn off the device by the power switch and wait approx. 10 minutes and then turn on the G10i again and test how it works

- Check the casing of the device for damage (bite marks, cracks, etc.) -> If there is, the water tightness of the device is compromised: Send the device for service

- If no LED-lights are on and the device does not respond to any commands -> Connect the G10i to the charger and leave it in the charger for 6h. Then turn on the power normally and test the operation of the device. If the problem still persists -> Send the device for service
How selected tracking interval affects on GPS device's power consumption?
Tracking intervals from 3 seconds to 1 minute 59 seconds

- The GPS device has its power mode at "Full Power" and the device is constantly updating its position
- Position is sent with the selected tracking interval
- Has the highest power consumption
- When the dog starts or stops barking, a fresh position update is first calculated, processed and then sent immediately with the barking information

Tracking intervals from 2 minutes to 5 minutes

- The GPS device can use power saving mode if needed
- The device gives position updates at the selected tracking frequency and transmits its position
- Dog barking does not affect position update frequency. The bark trail, displayed on the map, works with the accuracy of the set tracking frequency

Differences in outdoor temperature also affect power consumption, and also other external factors e.g. if the device has to increase power to maintain an internet connection in a weak mobile operator's network, then it increases power consumption
Turning off the device
In order to switch the device off, turn calmly the power switch counter-clockwise 1,5 turns not shorter than 5 seconds, but not longer than 30 seconds. This is a safety feature that is intended to prevent the unauthorized person from shutting down the collar. The device can be turned off even if it is in real time tracking. The indicator lights may flash even after turning off for 5-15 seconds