Only the owner can add a device with its QR code or serial number
Other users can add it with an administrator or viewer code
- When the device is added with a viewer code or followed via group, only the basic information is visible
- The Device Owner and Administrator will see all available device information
- The information displayed in the Device Settings menu varies depending on the device and its make/model
To add a device:
Go to Main Menu -> Devices -> Plus-icon
(Tap the topic you want to view)
- Note! The QR code in the product package cannot be used to add a device
- If you are adding the device for the first time, make sure that the device's battery is fully charged, the device has been with power switched on for at least five minutes and taken outdoors, and that the device's LED flashes green every 3 seconds (Tracker Active) or flashing with 1 second intervals (Tracker Bark)
- Tap the button: "Read code"
- You can also enter the 15-character serial number of the device (found on the packaging of the device and on a sticker affixed to the device)
- If you are adding a device for the first time, make sure that the SIM card is inserted and that the device has been with power switched on for about five minutes
- Tap the button: "Read code"
- All of these devices will be added by entering the device ID found on the first page of your device's manual or on the underside of the collar
- Switch on the device and take it out so that it has a good view of the satellites
- Tap the "Add" button
Ultracom Novus ja Koira/Hund GPS
- These devices are added by entering the device's phone number in international format and the name of the mobile operator's access point name (APN)
- Switch on the device and take it out so that it has a good view of the satellites
- Tap the "Add" button
Poro/Ren GPS
- The devices made 2015 or later will be added by the serial number
- If the device was made before 2015, it will be added by typing in the phone number in international format and the name of the mobile operator's access point name (APN)
- Switch on the device and take it out, as it has a good view of the satellite channels
- Tap the "Add" button
- You can find the serial of the Reindeer/Ren GPS device from the sticker on the device
- Open the main menu -> Devices -> Plus-icon
- Enter the code you received from the owner or administrator of the device
- Tap the "Add" button
The device is then found in the application's Targets menu
(button in the lower right corner of the map view)
- Tap "Dog profile" to select your own dog's profile for the device
- You can also create a completely new profile by selecting: "New Profile"
- The option "No profile" is also available
To remove a device:
- Open the Targets menu
- Tap the device's name
- Tap the trash can icon at the top of the Settings menu
If you are the Administrator or Viewer of the device, the device is just removed from Targets menu (the live service registration is not deleted)
If you are the Owner of the device, and you tap the Recycle Bin icon, the device will be removed from the Targets menu and the ownership of the device will be removed.
You can find device-specific instructions for Tracker/Ultracom devices at this link.
Tracker Technical Support (Tracker / Pointer / Ultracom Devices)
Tracker Boazu Technical Support (Tracker Boazu Devices)
- Turn on the VHF receiver and wait for the blue light on the unit to flash
- Follow the on-screen instructions
- If VHF-receiver is having trouble connecting/staying connected
If you are not the owner of the device and have not added it to the application with an administrator or viewer code, then the device can only be tracked via a group
The same goes for following friends i.e. other hunters, as it only works via groups
You can find more information about the groups in this article
As an owner or administrator, you can set up real-time tracking for your device via the live service:
- Open the Targets menu with the button in the lower right corner of the App's map view
- Tap the icon in front of the name of the device you want to track
- The map view is centered on the latest location received from the device
- Drag the device's info menu up and open from the bottom of the map view
- Tap the "Clock" icon to adjust the mobile data tracking frequency or the "VHF receiver" icon to adjust the VHF tracking frequency (the device must support VHF tracking)
Device-specific differences:
The information, options, and settings displayed in the device's own info menu vary greatly depending on the device or its make/model
Similarly, when you tap the Settings icon at the device's info menu (the cog wheel icon), the information displayed, and the available settings vary depending on the device or device model
You can find device-specific instructions for Tracker/Ultracom devices at this link.
Information about the alarms used with the GPS device can be found in this article
The settings of the phone you are using also affect the real-time tracking of devices via live service:
Link to Google's own guide (Application Permissions Settings)
Link to Google's own guide ("Do Not Disturb" mode settings)
Link to Google's own guide (Airplane Mode Settings)
Link to Google's own guide (date/time auto-update settings)
Link to Google's own guide (Mobile Data and network Settings)
Link to Google's own guide (battery life settings)
Link to Google's own guide (updating your Android OS and installing security updates)
For device-specific instructions, contact the technical support of the manufacturer of the Android device you are using
Link to Apple's own guide (iOS device internet connection)
Link to Apple's own guide (application's online connection)
Link to Apple's own guide (cellular/mobile data settings)
Link to Apple's own guide (Low Power Mode setting)
Link to Apple's own guide (date/time auto-update)
Link to Apple's own guide (app background processes)
Link to Apple's own guide (iOS device's own software update guide)
Note! When sharing a device to someone via hyperlink (link.tracker.fi/shared) and if the link doesn't work:
- Links work only if opened with Tracker App
- Send it by using SMS-message instead of SoMe applications
- Press and hold the hyperlink with Your finger, to open a pop-up menu, and then select Tracker App as the application to open the link with
