Dear Customer,
The earlier issue has been resolved and services are operating normally again.
We’re sorry for the inconvenience caused.
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We are currently experiencing a network outage with one of our operators, which is affecting location updates for some devices.
Affected devices:
Artemis
All Ultracom R10 series devices with Global SIM
Some G10i
Some Luna devices
Not affected devices:
Tracker Active
Tracker Bark
Some Tracker Luna devices
Tracker Supra
Tracker G1000
Tracker G500
b-Bark
Our team is actively monitoring the situation and working with the operator to restore normal service as quickly as possible.
We apologize for the inconvenience this may cause and thank you for your patience and understanding while the issue is being resolved. Updates will be provided as soon as more information is available.
Best regards,
Natlink
