Update — Instructions for customers who received an SMS from Tracker (September 20, 2025)
Only customers who received an SMS from Tracker should follow these steps. If you did not receive an SMS about this incident, your device is not affected and you can use it normally.
Identify your case and take the action below:
A) Status LED blinks green–yellow–yellow–yellow (repeating) and the device won’t boot
This pattern on the device’s status LED indicates a permanent fault state.
Action: Contact Tracker Support/Service for next steps (use Send a request or the Service form at the bottom of this page).
B) Device is ON and the status LED is blinking green
The issue has been remotely resolved. The device’s user memory has been cleared and settings are back to defaults.
Action (reconfigure):
• Adjust barking tune, if needed.
• Select your antenna setting.
After reconfiguring, you may power off the device.
C) Device is OFF
Please connect the device to the charger first, and then power it on so the remote fix can complete.
- Make sure the charging LED shows it is charging.
- Turn the device ON and wait at least 30 minutes.
- The device’s user memory will be cleared and settings reset to defaults.
- Reconfigure:
• Adjust barking tune, if needed.
• Select your antenna setting. - After reconfiguring, you may power off the device.
Before using with your dog
Unplug the charger, restart the collar once (power off → power on) without the charger, and confirm it starts and behaves normally. If it does not, contact Tracker Support/Service (use Send a request or the Service form below).
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We have identified an issue affecting Artemis devices during a recent update. In certain situations, the device may stop working.
What to do right now
If your Artemis device is on, do not shut it down.
If your Artemis device is off, do not start it.
Do not restart the device.
Please keep your device connected to a charger at all times until further notice.
Next steps
Our engineering team is actively developing a recovery solution for affected devices.
We will publish detailed instructions and provide support options as soon as they are available.
We apologize for the inconvenience and are treating this issue with the highest priority. Updates will be posted on our support page as soon as possible.
