September 1, 2024 – We would like to inform our users that we experienced a temporary issue affecting the tracking functionality of the following devices:
- R10
- R10 Hybrid
- R10i
- R10i Hybrid
- Avius
- Dog-GPS
- Novus
The issue occurred today, September 1, 2024, starting at 9:15 AM (Finnish Time) and was resolved by 10:30 AM (Finnish Time). During this period, users may have experienced delays or interruptions in the tracking services provided by these devices.We sincerely apologize for any inconvenience this may have caused. Our technical team identified and resolved the problem as quickly as possible to restore full service. All devices should now be functioning normally.
If you continue to experience any issues or have any concerns, please contact our customer support team.
Thank you for your understanding and continued support.
