Dear Customer,
The earlier issue affecting a subset of Luna devices updated to the latest firmware has now been fully resolved.
All services are once again operating normally. We apologize for the inconvenience this disruption may have caused and thank you for your patience and understanding while we worked on the fix.
-------------------------
We are currently seeing intermittent mobile data connectivity on a subset of Luna devices that have been updated to the latest firmware.
This may result in:
Delayed or missing live location updates in the Tracker app
Unreliable location sharing between users
To reduce further impact, we have temporarily limited new firmware downloads while our team works on a fix together with our partners.
We apologize for the inconvenience this may cause and appreciate your patience and understanding while we resolve the issue. Updates will be provided as soon as more information is available.
Best regards,
Natlink
